Virtual Care Navigator
The patient portal you can call
Virtual Care Navigator is the NHS-integrated, cloud-based telephony and automation platform developed by Think Healthcare, designed to give every patient the same self-service experience by phone as they would online.
“It’s a great tool for improving patient access and reducing staff stress.”
– Coastal Medical Partnership
Proven results across primary care
Virtual Care Navigator enables practices to deliver faster, fairer, and safer access without increasing staff hours or compromising governance.
Reduction in manual call handling
0
%
Increase in patient access satisfaction survey scores
0
%
Shorter average wait times
0
%
Fewer missed appointments
0
%
Patient access reimagined
Primary care is under increasing pressure as rising patient demand, workforce shortages, and fragmented systems make it harder to provide timely and equitable access to care.
Many patients rely on calls as a primary method of contact, while the expectation for digital services continues to expand, making a perfect storm of massive call volumes combined with additional platforms and administrative burden for already stretched teams.
This level of complexity and limited resources often leads to long wait times, missed appointments, and inconsistent patient experiences. Which is where Virtual Care Navigator can help, ensuring inclusive, safe, and reliable access for every patient.
Inclusive. Intelligent. Proven.
Built on more than three decades of experience in healthcare telephony, Virtual Care Navigator brings together four complementary modules that can be leveraged individually or as a comprehensive ecosystem.
Together, they complete the digital front door to your practice, allowing patients to receive the same experience regardless of whether they prefer to use an app, website, or phone.
Appointment automation & self-serve
- Check / Cancel / Book appointments directly into your clinical system
- Reduces receptionist workload by up to 50%
- Create targeted booking campaigns for vaccinations or reviews
- Mirrors online triage workflows for consistent patient journeys
EPS Repeat prescription management.
- Fully integrated with EPS - Requests sent to usual GP’s inbox for electronic signing
- Patients can request repeat prescriptions by phone 24/7
- Rules based checks ensure medication review compliance
- Supports multi-site prescribing hubs for PCN’s
Non-clinical and administrative requests.
- Multi-language support ensures inclusion for non- English speakers
- Handles fit note and form requests automatically
- Self-referral to local PCN services or Pharmacy First
- Reduce inbound routine admin requests by up to 50%
AI that listens, understands, and guides patients through their query.
- AI agent that enables natural patient conversations
- Answers common questions, recognises intent, speaks multiple languages
- Full clinical system integration with customisable triage and workflow routing rules
- Only UK AI system to empower patients to request repeat medication securely
- Designed specifically for NHS primary care workflows, not retrofitted from commercial callhandling platforms.
- Works with your current phone system to maintain NHS BPF reporting requirements, without complex config or number porting.
- All integrations are fully assured using partners API’s for safe & reliable handling of patient data.
- Scales consistently across practices, PCNs and Clusters, supporting joined-up access at system level.
- All patient data is processed in the UK. Unlike many non-NHS platforms, we never send data overseas.
- Safe integration with EMIS, SystmOne, Vision, EPS and more.
- Full compatibility with national cloud telephony standards.
- Built on the feedback of hundreds of practices over 30 years.
What practices say about Virtual Care Navigator
“Appointments manage themselves. Our team finally has time to focus on patients, not phone queues.”
– Practice feedback
“The data is absolutely fantastic. What we can get out of it has transformed how we manage patient interactions and our overall efficiency.”
– Practice feedback
– Practice feedback
Why Think Healthcare?
Think Healthcare is built by NHS specialists who understand the realities of primary care.
Better Purchasing Framework approved, giving you confidence in a streamlined, pre-assessed purchasing process. Deep experience across GP practices, PCNs and ICBs, serving thousands of practices and millions of patients. Award-winning solutions that solve the real-world challenges that primary care environments face. UK-based data storage and support ensure compliance and provide confidence from deployment through to ongoing optimisation.
Our accreditations prove that Virtual Care Navigator meets the highest standards of clinical safety, information governance, and cybersecurity, ensure a streamlined and compliant procurement process and reduce risk while guaranteeing that patient data and operational integrity are protected at every stage.
