Virtual Care Navigator (VCN) development teams and eConsult are working together to deliver a fully integrated solution that brings phone and online triage into a single, joined-up patient journey.
This collaboration will allow consultation requests captured through VCNto flow directly into eConsult’s Smart Inbox, using a clinically safe, approved API-level integration. The aim is simple: patients can contact their practice in the way that suits them best, by phone or online, while practices receive the information in one consistent place.
Why this matters
Digital front doors often focus on apps and portals alone, which can unintentionally exclude some patients. This integration helps practices offer fairer, more consistent access by:
- Allowing patients to use the phone or online channels and receive the same options
- Reducing the need for reception teams to take or re-key calls
- Bringing phone and online triage into a single inbox
- Supporting better demand management and workflow consistency
A safe, approved approach
This is a joint, supported integration between Think Healthcare and eConsult. It avoids unofficial or unsupported connections and ensures:
- API-level integration approved by eConsult
- Strong clinical safety and data security standards
- A reliable and maintainable solution for practices
Target delivery is Spring 2026.
Built for today and tomorrow
This work also builds on the latest generation of Virtual Care Navigator, including optional AI capability. Practices can choose non-AI self-service or adopt AI-enabled conversations when ready, with the flexibility to change over time. VCN is built specifically for the NHS and fully compatible with the NHS cloud telephony framework.
Practices using eConsult who would like to learn more are encouraged to get in touch for an early conversation.